Help us make Epic better!

PROVIDENCE FAMILY OF ORGANIZATIONS -- Providence is committed to ensuring we continually improve Epic so that it can be used to increase patient safety as well as provider satisfaction. Through a partnership with KLAS Research, Providence is administering an EHR experience survey to all physicians, providers, nurses and MAs that will support our efforts to improve our provider experience with the EHR.

Physicians, advanced practice providers, nurses and medical assistants: Please take a few minutes today to give candid feedback about your EHR experiences by following the link or scanning the QR code below: 

Epic experience survey link

The survey will close Dec. 19, 2022 and should take 5-10 minutes.

Frequently asked questions

Q: What is the EHR experience survey?
A: This survey is designed to learn how Providence can optimize our EHR to improve patient safety, provide a higher quality of care and improve provider and caregiver efficiency. It is administered by KLAS – a third-party vendor that works to improve healthcare by researching, reflecting, and amplifying the provider and caregiver voice. 

Q: How can I access the EHR experience survey?
A: Physicians, Advanced Practice Providers (APPs), Nurses and MAs are invited to participate in the survey by clicking here.

Q: How long will the survey take?
A: This survey should take no longer than 5-10 minutes. 

Q: Is this survey mandatory?
A: No, this survey is optional for all physicians, providers, nurses and MAs across Providence and the Providence Clinical Network. We greatly appreciate you taking the time to share your insights as we strive to improve the EHR for you and your teams. 

Q: How is this survey different from the Provider Survey or Caregiver Engagement Survey?
A: While the Provider Survey and Caregiver Engagement Survey are designed to help us understand your overall experience with Providence and our family of organizations, this survey is focused solely on your experience with the EHR – a strategic focus of Providence. Results from this survey will directly guide our future actions concerning the Providence Epic EHR initiative. 

Q: Who is administering this survey?
A: This research is being administered by KLAS Research, in partnership with our Informatics leaders. Because of our desire to make your experience exceptional, Providence continues to work with the KLAS Arch Collaborative - a national effort to benchmark physicians’ experiences with their EHR. This allows your feedback to have national relevance and to be collected anonymously if you wish. 

Q: Who should take the EHR experience survey?
This survey is open to: medical staff and all affiliated and employed/foundation physicians and APPs across our family of organizations (Providence, Covenant Health, Swedish, Kadlec, PacMed); nurses and medical assistants.

This includes:  

  • MD/DO  
  • PA/NP  
  • Clinical Pharmacists  
  • Optometrists  
  • Psychiatry/Psychology/Therapist  
  • Physical Therapists  
  • Certified nurse-midwives (CNM)  
  • Nurses (RN, LVN)
  • Medical Assistants

Q: I recently took an Epic optimization survey. Is this the same thing?
A: No. Epic Optimization for Specialty is a separate, dedicated effort for our ambulatory providers to optimize specific Epic tools and workflows unique to individual specialties. That team will continue its efforts throughout 2022-2023. You can read more about the Epic Optimization for Specialty program here.

Q: I have a specific question about the EHR. Who can I contact?
A: Providers can visit for all Epic resources in one place, including: 

  • Ways to get help now via AskCI and the Epic Support Team 
  • Links to schedule 1:1 time with CI experts 
  • Previously recorded and future physician-led webinars 
  • Self-service resources 
  • Epic training materials 
  • And more 

Clinics may also request a virtual one-hour workshop for staff to review Epic tools and workflows. CLICK HERE to request a session for your team. 

Q: How will we learn the outcomes of the survey results?
A: Look for ongoing communication from Providence regarding key learnings and changes to the Providence Epic EHR initiative that take place as a result of this survey, the 2022 Provider Survey and other efforts to improve provider and caregiver engagement. 

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