St. Jude Medical Center New Visitor Policy

October 4, 2022

A Message to Our Community

New Visitor Policy - Effective September 2022

We understand that visits from family and friends are an important part of the healing process, and we welcome and encourage visitation.

What you need to know before visiting patients at Providence St. Jude Medica Center:

  • Masks, proper hand hygiene and physical distancing are required to keep everyone safe. Anyone entering our facilities is required to wear a face mask at all times, regardless of vaccination status.
  • We have open visitation; however, a visitor may be asked to leave if a patient needs rest, is having a procedure, or due to disruptive behavior.
  • Visitors who are ill or who are experiencing cold, flu or COVID-like symptoms, should not visit a patient and may be asked to leave.  

Please call (714) 871-3280 if you have questions regarding visitation for specific departments.

INPATIENTS
Patients are allowed healthy, symptom-free visitors. We have open visitation and there are no restrictions on age; however, visitors may be asked to leave if a patient needs rest, is having a procedure, or due to disruptive behavior. If you have any questions, please speak to a nurse.

VISITOR REQUESTS & EXCEPTIONS
There are exceptions made for end-of-life and other critical situations, please speak to a nurse if you would like to make a request or discuss an exception.

SURGICAL PROCEDURES
One healthy, symptom-free visitor may accompany and support the patient in the pre-procedure area. All other visitors will be asked to wait in the Surgical Waiting Area.

EMERGENCY DEPARTMENT (ED)
Having a support person in the ED is comforting and important, and we make every effort to accommodate a patient’s needs. Given the nature of the ED, from time to time, in both the ED and waiting area, there may be space and capacity issues due to higher than normal patient volumes. In these situations, we kindly ask that visitors step out or wait in their cars. We are sorry for any inconvenience this may cause. If you have any questions, please speak to a nurse.

MATERNITY DEPARTMENT

  • Fetal Diagnostic Center allows one healthy, symptom-free support person due to limited space.
  • Patients in Labor and Delivery are allowed two healthy, symptom-free consistent support persons. One support person may be relieved if needed.
  • Postpartum patients are allowed two healthy, symptom-free visitors at a time. Additional visitors will be asked to wait. Patients are allowed one healthy, symptom-free support person to stay overnight.
  • Newborn Intensive Care Unit (NICU) patients are allowed two healthy, symptom-free parents or guardians to visit. For more information, please contact the NICU at (714) 626-8522.
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