Saint John's Health Center New Visitor Policy

January 5, 2022

Update to COVID-19 Visitation Policy

Effective Jan. 7, 2022

Providence Saint John’s Health Center understands the important role visitors play in supporting the well-being and recovery of patients. To protect the health of our patients and caregivers, and to prevent the spread of COVID-19, we have updated our visitor policy to allow two visitors per patient for non-COVID patients (see restrictions below). Visiting hours will be daily from 9 a.m. – 7 p.m. One visitor 18 years and older may stay overnight, but must be in the health center before 7 p.m.

In accordance with California Department of Public Health mandates, all visitors must show proof of COVID vaccine and booster status prior to entering our acute care facilities. Visitors who have not received a COVID vaccine or booster may show proof of a negative PCR test within 48 hours of their visit, or a negative antigen test within 24 hours of their visit that is collected from a county testing site, doctor’s office or laboratory. Those who cannot provide proof of vaccination or a negative test will not be allowed to enter the hospital except for emergency circumstances.

To request a digital vaccine record, please visit: cairweb.org or myvaccinerecord.cdph.ca.gov. If you need assistance locating a COVID-19 testing facility, please visit: covid19.lacounty.gov/testing.

Inpatient and Outpatient Areas

  • Patients With or Suspected of Having COVID-19: No visitors will be allowed. Limited exceptions will be made for compassionate care visits.
  • Emergency Department: One unique visitor allowed at a time due to space constraints. Two visitors allowed at a time for minors. Visitors may be asked to leave the department when social distancing is not possible.
  • Inpatient Care Units, Intensive Care Unit (ICU): Two unique visitors may enter the hospital once per day to visit a patient during visiting hours, 9 a.m. – 7 p.m. One visitor may stay overnight if they are 18 years or older and are in the center before the end of visiting hours at 7 p.m.
  • Labor & Delivery: Two designated support persons may remain with the mom throughout hospitalization. A doula is allowed to be present if prior arrangements have been made with the facility; however, the doula will be counted as one of the patient’s visitors.
  • Post-Partum: Two unique visitors may remain with the patient 24 hours a day.
  • Neonatal Intensive Care Unit (NICU): One pair of healthy parents/guardians may visit 24 hours a day.
  • Surgery and Procedural Areas (including the ambulatory surgery center - ASC): One unique visitor is allowed in the pre-op area and must leave the hospital while the patient is in surgery, due to spacing constraints and the inability to social distance. The designated visitor will be notified when the patient is ready to be discharged.
  • Outpatient Diagnostics (Imaging, Cardiology and Laboratory): One unique visitor may accompany patients. Visitors of patients who do not require assistance may be asked to leave the waiting area and exit the hospital if social distancing is not possible.
  • Pre-operative COVID testing: No visitors allowed due to spacing constraints and the inability to social distance.
  • All Other Areas: Two unique visitors per day during visiting hours, 9 a.m. – 7 p.m. One visitor may stay overnight if they are 18 years or older and are in the center before the end of visiting hours at 7 p.m.
  • End of Life: Two visitors will be allowed at the bedside a time as part of compassionate care visits. Visitors may rotate; however, additional visitors should wait outside of the health center. Requires prior approval.

Guidelines During Visit

  • Hospital-provided masks must be worn at all times by all persons 2 years and older.
  • All persons must submit proof that they are fully vaccinated with a COVID-19 vaccine and booster or submit documentation of a negative PCR test that was collected within 48 hours or an antigen test collected within 24 hours of their visit.*
    *The booster dose of the mRNA vaccine (Pfizer or Moderna) or the Johnson & Johnson COVID vaccine must be administered at least 14 calendar days before the time of visit. Unvaccinated or partially vaccinated — including those without booster doses — must show documentation of a negative PCR test within 48 hours of their visit or a negative antigen test within 24 hours of their visit from a lab, county testing site or a doctor’s office.
  • All persons will be screened prior to entering the hospital with a temperature check and symptom screening questions. Those failing the screening will not be allowed into the facility despite their vaccination status.
  • Social distancing must be maintained throughout Saint John’s facilities.
  • Visitors should go directly to the patient care unit and room where their loved one is located. Visitors should not walk around the hospital hallways or visit waiting room areas.
  • Minors ages 12 and older are welcome with adult supervision (per Saint John’s pandemic plan).
  • Visitors ages 18 and older may stay overnight if they are in the health center before the end of visiting hours at 7 p.m.

Visitation Restriction

Saint John’s maintains the right to restrict visitation when individuals are not complying with entrance screening, infection prevention practices including wearing an appropriate mask covering the nose and mouth, and for any behavior that presents a safety risk to the organization, our patients and our caregivers.

Limited Exceptions - Visitors temporarily exempted from the vaccine and testing requirements include:

  • Those who can provide documentation of recovery from COVID-19 and a release from isolation within the past 90 days. Individuals who have tested positive within the last 10 days, regardless of vaccination status, may not enter the health center (exemption for asymptomatic visitors who present a negative COVID test 5 days after the positive COVID test from a CLIA approved lab – home tests not accepted).
  • Visitors who are visiting a patient in critical condition, when death may be imminent
  • In the following emergent situations*
    • Parents or guardians of pediatric patients
    • A support person for labor and delivery patient
    • A person visiting for bonding visits including in-room stay with newborn and hospitalized parent
    • Support persons for a patient with physical, intellectual, developmental disability or cognitive impairment
    • Power of attorney visits to address legal matters that cannot be accomplished virtually

*For subsequent visits following the emergent situation and as soon as reasonably possible, these visitors must comply with the vaccine verification or applicable testing requirements within 72 hours.

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