Facey Medical Group COVID-19 Information & Service Updates

Facey Communications Team


Changes to Hours of Operation and Services

UPDATED ON May 28, 2022

We are pleased to share that we are welcoming all patients back into our clinics! Our normal operating hours have resumed in all of our clinics and you can "reserve your spot" at Mission Hills Immediate Care and Valencia Immediate Care once again. We are requiring everyone to wear masks inside our clinic buildings and are maintaining physical distancing protocols in our lobbies and reception areas in accordance with California Department of Public Health guidelines.

We will continue to offer virtual/telehealth visits to our patients, when appropriate. You can schedule an in-person or telehealth visit with your primary care physician and selected Facey specialists on our website or through MyChart.

Visitor Restrictions

We understand the importance of having access to your loved ones when you visit us. For everyone’s safety we are limiting visitors to one (1) per patient during your appointment with your provider.

Pediatric patients: One set of parents/guardians will be allowed to attend all pediatric visits.
Pediatric siblings and children: Siblings or other children without an appointment will not be allowed. Exceptions may be granted on a case-by-case basis if parents/guardians do not have access to child care services.

Vaccine Information & Availability

UPDATED ON June 22, 2022

Vaccine Availability at Facey Medical Group for Patients Aged 12 and Older

Facey is currently providing first, second, and third doses of Moderna and Pfizer-BioNTech COVID-19 vaccines to eligible patients at our offices, but supplies remain limited. No vaccination-only appointments are available at this time. Only established patients with an existing appointment to see one of our providers may request to receive a COVID vaccine or booster shot during their visit. Availability of specific vaccines may vary between locations. Since our supplies are limited, we ask that you use a community pharmacy (Walgreens, CVS, Rite Aid, etc.) that is convenient to you, especially if you need a booster dose.

Currently the Pfizer-BioNTech 30 mcg dose is available to patients aged 12 and older and the Moderna vaccine is available to patients age 18 and older.

Pediatric COVID-19 Vaccine for Patients ages 6 months – 11 years old

The CDC now recommends the COVID-19 vaccine for all children age 6 months and older. Both Pfizer and Moderna have FDA-authorized vaccines for this age group. Facey offices currently offer COVID vaccines for children ages 5-11 and will begin offering the Pfizer vaccine to children ages 6 months through 4 years very soon. The Pfizer-BioNTech vaccine is delivered in three doses. You can review the Pfizer-BioNTech fact sheet here

We are happy to provide pediatric Covid-19 vaccinations during a scheduled appointment with your child's pediatrician. We are also offering vaccination-only appointments at our pediatric offices in our Canyon Country and Northridge clinics. No walk-ins are allowed at this time. Only established patients with an existing appointment to see one of our pediatricians may receive a COVID vaccine during their visit.

For up-to-date COVID vaccination guidelines and recommendations, view the current CDC guidelines.

COVID-19 Guidance & Treatment Options

UPDATED ON March 8, 2022

What should I do if I’m diagnosed with COVID-19?

If your test results for COVID-19 are positive, this means that COVID-19 (coronavirus) was found in your test and you have been diagnosed with a COVID-19 infection. Don't panic. For most people who test positive with the current dominant variant, COVID-19 produces mild symptoms, such as sore throat, fever and runny nose. Only a small number of patients get a severe illness./p>

Isolate yourself

If you haven't already done so, please isolate yourself at home right away. You must stay in isolation even if you do not experience any symptoms. You can stop home isolation when all of the following conditions are met:

Complete isolation instructions in English: http://publichealth.lacounty.gov/acd/ncorona2019/covidisolation/ 

instrucciones de aislamiento en español: http://publichealth.lacounty.gov/acd/ncorona2019/covidquarantine/

If you have a cough, fever, or other respiratory symptoms, contact your Facey physician’s office by phone or through MyChart to discuss your symptoms and determine if an in-person evaluation is necessary. If your symptoms worsen, especially if you have difficulty breathing, contact your Facey doctor's office right away. If you have a medical emergency, call 911 and tell them you have been diagnosed with COVID-19.

What should I do if I’ve been in close contact with someone who has COVID-19, but I test negative?

If you have been in close contact with someone who has either tested positive for COVID-19 or is experiencing COVID-19 symptoms and your original COVID-19 test was negative, please follow the below guidance:

If your test results for COVID-19 are negative, this means that COVID-19 (coronavirus) was not detected in your test specimen. If your sample was collected while you had symptoms, a negative result likely means that the COVID-19 virus is not causing your current illness. However, while in the early stages of infection, it is possible the virus will not be detected.

If you are fully vaccinated, have received your booster and you are not experiencing symptoms, you don't have to quarantine. However, you still need to monitor for symptoms for 10 days after you last contact with the infected person. You also should wear a mask around others for 10 days, and test again 5 days after your exposure. If that test is positive or you develop symptoms, you need to isolate at home.

If you are not fully vaccinated or you haven't received the booster dose (and are eligible), you should quarantine at home for 5 days and continue to wear a mask around others for an additional 5 days. If it is not possible to quarantine, you must wear a mask around others for 10 days. You should also test again 5 days after your exposure. If that test is positive or you develop symptoms, you need to isolate at home.

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