By Anurag Jindal, MD, MBA
Chief Medical Information Officer, ED Physician
Dear Physicians/APCs,
I hope this newsletter provides a brief respite from your important work. It outlines our thoughtful approach to navigating the evolving AI landscape, highlights our efforts to build a strong technological foundation for future innovation, and showcases how we’re enhancing caregivers’ daily work environments with supportive, efficient technology.
Enhancing Efficiency with DAX Ambient Documentation
After four years of success in Providence Clinical Network clinics, Dragon Ambient eXperience (DAX) — Microsoft and Nuance’s ambient documentation tool — was launched in Emergency Departments (EDs) on April 22, 2025. In just one month, nearly one-third of ED medical staff (446 of ~1500) used DAX, resulting in 44,510 documented encounters.
“I normally spend 1–2 hours working on my ED charts after my shift. I used DAX CoPilot the other day and saw a record number of patients and finished my notes 10 minutes after my shift ended.”
— ED Physician
“I love that all my notes are done five minutes after my shift is over.”
— ED Physician
Inpatient Ambeitn Documentation Launches (aka DAX Copilot) 
On Sept. 2, 2025, we launched the next phase of ambient documentation for inpatient workflows — covering Admissions, Consults, and Rounding Notes.
Clinical Informatics teams are providing at-elbow and in-person support throughout September.
Please ensure you’ve requested a DAX license in advance (provisioning may take up to 72 hours).
Use the QR code provided to enroll and access additional information.
AMiON Integrated On-Call Provider Scheduling
Providence is transitioning to a unified, Epic-integrated on-call scheduling system using AMiON. We now have an enterprise license, and by Q2 2026, the entire North Division will be live with a single source of truth for provider schedules.
- Alaska is already live.
- Everett transitions in November.
- South Puget Sound and Swedish follow.
- Full North Division go-live expected by Q1 2026.
Upcoming Technology Initiatives
(links available to those on the Providence Network)
- Clinical Workstation Modernization
Launching across Puget Sound hospitals in Q1–Q2 2026. Features include “Follow Me” desktops that maintain personalized settings across workstations. - Project Pixel
Piloting Epic AI tools to draft hospitalist course notes, summarize documentation, generate discharge summaries, and create shift handoff reports. Volunteers from inpatient and ED service lines are participating. - Technology Get Well
Shifting focus from “initiative-first” to “facility-first” to accelerate value delivery and minimize clinical disruption.
Physician Advisory Committee Expands Enterprise-Wide
In April 2025, Clinical Informatics launched the Physician Advisory Committee (PAC) across all three divisions to strengthen communication between Information Services and the physician community.
PAC ensures physicians and APCs have a voice through collaboration, validation, and feedback. A recent example: a Dragon-related issue led to the rapid formation of a Tiger Team to investigate and resolve the problem.
Physicians or APCs interested in joining can email the Office of CMIO.
Connect our informatics team: NDInformatics@providence.org
