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Press Ganey Provider Engagement Survey Results
Thank you to those who participated in the survey held last fall. The survey compares our responses to national physician average responses. In general, the entire system’s results shifted down (more negative) since the last survey which was pre-COVID. About 38% of our physicians (both hospital-employed and independent) participated.
Key survey highlights and takeaways ...
Most responded that they would feel safe being treated in our facilities, which is a definite positive. Additionally, those surveyed feel good about working together in their teams and that medical errors are handled appropriately. Based on responses, our biggest areas of opportunity are in ensuring high-quality care and service and improving communication with and confidence in leadership.
How to begin this work ...
One of the most effective ways that I have seen attention to quality care improve, is through a robust, multidisciplinary peer review process. I have already begun work with our Quality team and Medical Staff offices to better understand and strengthen our current processes. I would love to hear feedback on what you have done previously in this or in other organizations. I am hopeful that creating opportunities to dialogue with administration and leadership will improve communication. Increasing transparency to keep physicians aware of initiatives, constraints, and ongoing efforts may improve alignment.
These are a few of the areas of opportunity that stood out most from the survey. Our leadership team appreciates the feedback, and we look forward to partnering with our physicians and APCs to improve engagement and satisfaction.
Melissa Grant, MD
Chief Medical Officer
Providence Centralia and St. Peter Hospitals