Providence's response to COVID-19

March 10, 2020 Providence Health Team

With the continuing spread of COVID-19 (coronavirus) within the U.S., Providence is working closely with the Centers for Disease Control and Prevention (CDC), as well as state and local health authorities, to care for affected individuals while taking steps to limit person-to-person spread within our communities. 

Please bookmark or visit our dedicated web page to stay up-to-date on our efforts to help people understand how to prevent and care for those impacted by this virus. 

On this web page, we've published an assessment tool that will help you understand how you can get care if you or a loved one may have been exposed to COVID-19. 

You can also follow us on Twitter or Facebook where we'll be publishing content about this virus on an ongoing basis. 

We hope you (our reader) will stay informed by educating yourself, follow our tips and those from other reputable health sources, and be aware of how to care for yourself as the COVID-19 situation continues to evolve.

Below is a brief video with some important reminders and a list of actions we’ve taken with our partners to respond to COVID-19.

Stay safe out there. 

Regards,

Providence Health Team

 

Actions taken by Providence to address COVID-19

Emergency Operations Center: We have created a virtual emergency preparedness center across the Providence seven-state ecosystem to monitor and respond to the outbreak.

Home care monitoring program: We are working closely with our Emergency Departments optimize how to route and care for patients who may be infected with the coronavirus (e.g. discharge vs. admit).

Virtual chatbot symptom checker: In partnership with Microsoft, we have created a virtual chatbot to enable people to self-screen, and direct them to resources and recommendations to get the care they need.

Express Care Virtual: We are encouraging the usage of ExpressCare Virtual as a “front door” for patients to help keep sick people from leaving home and interacting with people who are currently well.

New screening criteria: We are are using CDC data to keep our patient screening tools used in inpatient and outpatient settings up-to-date in order to identify patient risk level as the virus evolves.  

Testing: Despite the backlog of COVID-19 testing, we are working to expedite testing within our facilities to more quickly identify, treat and contain the spread of the virus.

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