Healthcare leaders state that telehealth can both reduce and increase burnout, but there are several steps organizations can take to avoid the latter, including addressing workflow challenges.
The implementation of telehealth enabled Providence to cover a broader population of patients with a smaller workforce without stretching its staff to a breaking point. For instance, the health system has a telestroke service through which three neurologists are available for consultations at night for 92 hospitals.
"The people who are onsite — admitting patients, having to be face-to-face with patients — they can really focus on doing what they need to do in onsite care because we're offloading the things that can be done virtually to our virtual teams," Eve Cunningham, MD said.
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