Effective August 20, 2024
Visitors are welcome
Our visitation philosophy recognizes the importance of family and visitor support in the healing process. Positive visitor interactions are instrumental to our patients’ healing.
Visiting hours
There are no set hours for visitation. Due to space limitations, we may ask that visitors visit in rotation. For certain areas of care, such as Emergency Care Center, Emergency Clinical Decision Unit, Behavioral Health Services or Peri-Operative Care, please check with a nurse for visitor information.
Primary support person
Patients or families may designate a primary support person who is welcome to stay with the patient throughout their stay, including overnight. A primary support person is a helpful partner in care as they may act as the primary contact between our nursing staff and family and friends.
Green spaces, waiting spaces and healing areas
We have designated spaces throughout our campus, including main entrance lobbies, Starbucks, Cafeteria, Muth Healing Garden and our lawn. The chapel is open 24/7 and is located on the first floor. In areas with limited space, we may ask extended families to gather in our lobby waiting areas or outside if they choose. Our goal is to make this a comforting and comfortable environment as visitors gather to support their loved one.
Physical privacy
All patients have a right to privacy, and we strive to respect this during tests or procedures. The nurse may ask family and friends, including the primary support person, to step outside and remain in waiting areas.
Children
Children are an important part of our patients healing — they bring joy, comfort and love. We welcome children to visit when accompanied by an adult to take care of their needs.
Infection control
We ask that family and friends follow our infection control guidelines and wash hands frequently, use hand sanitizer and cover coughs or sneezes with a tissue. Visitors who are ill or are experiencing cold, flu or covid-like symptoms, should not visit and may be asked to leave. Masks are available at our entrances.
Quiet time
To promote a healing environment for all patients based on their individual preferences and clinical condition, we provide quiet time — a time of least interruptive activities during the care of patient. Quiet time is 2 p.m. to 4 p.m. and 10 p.m. to 6 a.m. We ask visitors to participate in quiet time and help support restful activities.
Cell phones, cameras and noise
While cell phones are permitted throughout the facility, visitors are asked to turn the ringer to the lowest setting and speak softly while on the phone. Please refrain from using cell phones during clinical procedures or visits involving caregivers and providers. Photographs and videos will not be allowed without the expressed consent of our caregivers and patients.
Visitor exceptions
A visitor may be asked to leave if a patient needs rest, is having a procedure or due to disruptive behavior. Patients may also restrict visitation.
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