Grateful patients thank providers, care teams

Author: Steven Freer, M.D., FACP, chief medical officer, Oregon Region; Isidor Brill Chair, Department of Medicine, Providence St. Vincent Medical Center

Here are just a few of the many notes of gratitude Providence in Oregon has received recently from patients about the care they’ve received:

Providence Portland Medical Center – Emergency Department
“Dr. Dorian Ramirez is an excellent communicator and doctor. He helped me through the event and was courteous about keeping me informed and took extra steps to keep me informed of my condition and options.”

Providence Medical Group – Glisan Family Medicine
“Dr. Cynthia Shaff-Chin is knowledgeable, caring, patient, at ease and excellent in every respect. Considering all the challenges that must be involved in providing medical care in the midst of Covid, her care is beyond exemplary.”

Providence Newberg Medical Center – Emergency Department 
“PA Michael Brask was amazing. Compassionate and showed real concern for my pain. I really couldn't have asked for better care.”

Providence Willamette Falls Medical Center – BirthPlace
“Thank you Dr. Kristin Bendert for encouraging me when I was exhausted and didn't think I could handle the birthing process anymore. I appreciate your being real with me and checking in at every step to provide reassurance and guidance.”

Providence Hood River Memorial Hospital – Emergency Department
“Dr. Karen O'Neill was caring and very clear in her explanations. She also went out in the cold to talk with my husband.”

Providence St. Vincent Medical Center – Emergency Department
“Dr. Bryce Edwards was a very kind-hearted and gentle doctor. I felt very comfortable and knew I was in good hands, despite the situation.”


Patient comments come from several sources – patient surveys, notes or emails sent to hospital or clinic administrators, or comments sent to Providence’s Patient Experience program. If you or your care team receives a note of gratitude and want to share it, please email it to: Providence employed or affiliated care teams are welcome to submit grateful patient notes. We do not use patient names.

About the Author

The Pulse content team focuses on bringing you the latest in clinical news from our world-class medical providers and physician leaders.

More Content by Providence Pulse Content Team
Previous Article
People of Providence
People of Providence

Next Article
Providence leadership changes
Providence leadership changes

Read about new leadership changes at Providence that affect providers and care teams.