Better Outcomes Thru Bridges (BOB) Programs

BOB Outreach Team

Based in Portland, Oregon, the Better Outcomes thru Bridges (BOB) Programs focus on serving some of our community’s most vulnerable and underserved people. Our goal is to empower individuals on their journey toward better well-being by engaging with compassion, dignity and integrity.

Using our own Collaborative Community Approach Model (CCAM) of care, the BOB team walks alongside clients to help ease their way, literally and figuratively meeting clients where they are at. The Collaborative Community Approach Model focuses on using a person centered approach, working collaboratively with our community partners and inclusive relationships that serve entire communities in which we work.

Rather than an “individual encounter”, our model that allows for continuous engagement across the client's service delivery and care continuum.

BOB Regional Behavioral Health Programs include several patient-centered programs and projects within the Oregon region.

BOB programs include:

Peer Support Outreach

  • Caring Contacts & Behavioral Health Follow Up: BOB Caring Contacts Peer Support Specialists utilize lived experience and the Collaborative Community Approach Model to work with patients recently discharged from the emergency department in behavioral health crisis. Caring Contacts connect our most vulnerable patients to community resources and behavioral health programs while providing needed support services along the way.
  • Substance Use Disorder (SUD) Peer Support:  BOB SUD Peer Support Specialists use their own lived experiences with addiction to work with patients who have substance use disorders. Peers meet patients in the hospital, who are admitted with medical concerns related to their substance use. Peers continue to work with patients after discharge to provide support, service navigation and advocacy in clients’ journey to recovery or supporting clients’ not ready for sobriety, by utilizing a harm reduction framework.

Emergency Department Outreach

The BOB Emergency Department (ED) Outreach Specialists work directly with hospital staff and community partners to identify behavioral health patients with frequent ED visits that may need additional support and services after they discharge. BOB ED Outreach Specialists spend most of their time in the community alongside clients, assisting them in connecting to the resources that address their unmet needs.

Providence Medical Group (PMG) Clinic Outreach

BOB PMG Clinic Outreach Specialists work with behavioral health patients, as well as patients identified by PMG clinic staff as having high social determinants of health needs or difficulty accessing services. Using the Collaborative Community Approach Model, our clinic team works with providers, clinicians, community partners and the patient, to make sure that the patient is getting the services and support that they want and need.

School Based Outreach

The Providence BOB School Outreach Program is aimed at working with the most vulnerable students and families within the Newberg School District. Funded by the Austin Family Foundation through 2022 and working closely with the Community Wellness Collective in Newberg, school based Outreach Specialists work with eight schools within the Newberg School District from elementary to high school. The focus of this program is to provide social and behavioral health support, community resources and resource connection.

Monthly Community Outreach Meeting and Resource List-Serv

Created on the principle that “together we can do great things,” this grassroots alliance is made up of many local agencies within the four surrounding counties and beyond. The group, led by the BOB program, meets monthly to explore topics such as best practices and community resources. In addition, we maintain a resource sharing list-serv of approximately 1,000 community partners from almost two hundred agencies. This enables us to better support the populations we serve while cultivating new and existing community partner relationships.

Street Outreach & Community Support

The BOB Team routinely provides street outreach in various communities. We gather supplies, food, clothing and smiles to bring to those living outside. We also support several other community organizations by attending events, bringing warm meals to community program participants, and responding routinely to emergent situations in the communities in which we serve. These include things such as, staffing a COVID motel, evacuating homeless camps during wildfires, staffing smoke shelters and shower carts, partnering with tiny home villages and church communities to align in supplying those in need with safe places to sleep and basic food and hygiene items.

Contact Info

To learn more about BOB Programs or to be added to the resource list-serv:
Contact Becky Wilkinson, LCSW
Outreach & Peer Support Program Manager, Better Outcomes thru Bridges
503-278-2563 or by email.

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