Saint John's Health Center New Visitor Policy

March 23, 2021

Update to COVID-19 Visitation Policy

Effective July 29, 2021

At Providence Saint John’s Health Center, we understand the important role visitors play in supporting the well-being and recovery of our patients. We are pleased we can now allow two visitors per patient (see restrictions below) in accordance with recommendations from the Centers for Disease Control and Prevention (CDC).

To promote a healing environment, quiet hours will be from 10 p.m.­ – 6 a.m. Visitation is encouraged outside of these hours.

Inpatient and Outpatient Areas

  • Patients With or Suspected of Having COVID-19: No visitors will be allowed. Limited exceptions will be made for compassionate care visits.
  • Emergency Department: One visitor allowed at a time due to space constraints.
  • Inpatient Care Units, Intensive Care Unit (ICU), and the Neonatal Intensive Care Unit (NICU): Two visitors from the same household may visit with a patient.
  • Labor & Delivery: Two designated support persons may remain with the mom throughout the hospitalization. In addition, a doula is allowed to be present if prior arrangements have been made with the facility.
  • Surgery and Procedural Areas (including the ambulatory surgery center - ASC): One visitor is allowed in the pre-op area and must leave the hospital while the patient is in surgery, due to spacing constraints and the inability to social distance. The designated visitor will be notified when patient is ready to be discharged.
  • Outpatient Diagnostics (Imaging, Cardiology and Laboratory): One visitor may accompany patients. Visitors of patients who do not require assistance may be asked to leave the waiting area and exit the hospital if social distancing is not possible.
  • Pre-operative COVID testing: No visitors allowed due to spacing constraints and the inability to social distance.
  • All Other Areas: Two visitors at a time based on space availability.

Guidelines During Visit 

  • Masks must be worn at all times by all persons 2 years and older. The CDC continues to recommend that masks be worn in healthcare settings to protect our patients and caregivers.
  • All persons will be screened prior to entering the hospital with a temperature check and symptom screening questions.
  • Social distancing must be maintained throughout Saint John’s facilities.
  • Visitors should go directly to the patient care unit and room where their loved one is located. Visitors should not walk around the hospital hallways or visit waiting room areas.
  • Children are welcome with adult supervision.
  • Visitors are advised to eat in patient rooms and to avoid the cafeteria during peak hours from 11 a.m. – 1:30 p.m. During this time, attendants at the main desk can recommend other dining options in the area.

Visitation Restriction 

Saint John’s maintains the right to restrict visitation when individuals are not complying with entrance screening, infection prevention practices including wearing an appropriate mask covering the nose and mouth, and for any behavior that presents a safety risk to the organization.

Visitors may be asked to limit the number of individuals, the length of visit and/or asked to stagger their visitation to allow the facility to maintain social distancing requirements, especially in areas that may have physical space limitations or multiple patients in the same room.

Please note that this visitor policy is subject to change due to the changing nature of COVID-19 and local, state and federal guidelines.

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