In multiple measures, Providence Supportive Housing continues to demonstrate extremely high levels of resident satisfaction and quality throughout all 14 housing projects in the Ministry.
In August 2016 all residents received a biennial resident satisfaction survey form. The survey asks multiple questions related to maintenance and management, appearance, activities, resident assessment of staff support and respect and overall favorability. 84% of surveys were returned. In every respect residents expressed high levels of satisfaction. Among the highlights:
- 93% of residents indicated they would recommend their building to friends
- 97% indicated that community spaces were welcoming and well cared for
- 99% rated their residential community favorably (excellent, good or satisfactory)
Director of Housing Tim Zaricznyj commented, “Resident satisfaction is a valuable means of gauging our success. The appearance of high scores across our entire portfolio tells me that quality and resident oriented management is hard-wired into our organization.”
Also this Fall, two Providence housing projects received federal inspections through the U.S. Department of Housing and Urban Development’s Real Estate Assessment Center (REAC). Providence Rossi House in Centralia, WA received a 94b/100 and Providence Vincent House in Seattle received a 99a/100. The average REAC score for the Providence Supportive Housing portfolio is 95/100.
Providence Supportive Housing Director of Compliance and Quality, Leslie Leber, commented, “These inspections are rigorous evaluations of our facilities and the quality of our maintenance. Our teams strive to provide safe, clean, quality places for our residents to call home, and these scores reflect that focus on excellence.”
About the Author
More Content by Timothy Zaricznyj, Ed.D.
