New case study shows how a streamlined digital experience improved lab order adherence, reduced no-shows and enhanced operational efficiency at Providence
CHICAGO [October 20, 2025] – Praia Health, a patient experience orchestration platform for health systems, Providence, one of the nation’s largest health systems, and Labcorp, a global leader of innovative and comprehensive laboratory services, announced today outcomes from a collaboration that significantly improved lab appointment adherence, patient engagement, and operational efficiency at Providence.
Providence identified an opportunity to create a more streamlined and supportive lab booking process for patients. To achieve this, Providence connected its Praia Health-powered digital experiences with Labcorp’s patient scheduling and lab ordering systems. As a result, patients can now book lab appointments, pay bills, access health records, and manage their care all in one place.
Key Outcomes
As a result of the collaboration, Providence has seen an:
- 8-fold increase in scheduled appointments
- 52% increase in lab appointment bookings via digital notifications
- 37% of canceled appointments were successfully rebooked within 30 days
- 52% increase in patient bill pay engagement
- 23% of appointments were self-modified or canceled via the app, reducing appointment no-shows
“Healthcare consumers expect digital experiences that are as seamless as what they encounter in other industries,” said Justin Dearborn, CEO of Praia Health. “This integration shows that when you unify the patient journey, you can improve outcomes while easing the operational strain on health systems.”
“Our work with Praia Health and Labcorp demonstrates the power of innovation when strategic partners align,” said Andy Chu, Senior Vice President of Product and Technology for Providence Digital Innovation Group. “By simplifying access to lab services, we’re seeing patients follow through more consistently on closing care gaps and needs, which leads to better outcomes.”
“This collaboration shows how integrating diagnostics into the patient journey can drive better outcomes and support health systems in delivering more personalized, efficient care,” said Bryan Vaughn, Senior Vice President of Health Systems and the Mid-America Division at Labcorp. “As healthcare becomes increasingly consumer-driven, seamless, personalized experiences will be essential to meeting patient expectations and advancing care delivery.”
Praia Health was the first company to integrate the Labcorp API and scheduling workflow into a patient-facing digital application. The functionality extends the patient experience beyond what can be accomplished in a traditional patient portal and unlocks opportunities for health systems to facilitate patient experiences across ancillary service providers.
Looking ahead, Providence, Praia Health, and Labcorp are exploring expanding into areas such as genomics, chronic care management, at-home lab collection kits, and clinical trial recruitment.
Read the full case study to learn more about the collaboration and key outcomes.
About Praia Health
Praia Health is the patient experience orchestration platform for health systems. By supercharging portals and digital tools with seamless, personalized journeys, Praia helps health systems attract, engage, and retain patients, delivering higher retention, lower costs, and measurable ROI. Learn more at www.praiahealth.com.
About Labcorp
Labcorp (NYSE: LH) is a global leader of innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions. We provide insights and advance science to improve health and improve lives through our unparalleled diagnostics and drug development laboratory capabilities. The company's nearly 70,000 employees serve clients in approximately 100 countries, provided support for more than 75% of the new drugs and therapeutic products approved in 2024 by the FDA, and perform more than 700 million tests annually for patients around the world. Learn more at www.labcorp.com.
About Providence
Providence is a national, not-for-profit Catholic health system comprising a diverse family of organizations and driven by a belief that health is a human right. With 51 hospitals, more than 1,000 physician clinics, senior services, supportive housing and many other health and educational services, the health system and its partners employ more than 123,000 caregivers serving communities across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington, with system offices in Renton, Wash., and Irvine, Calif. Learn more at Providence.
