Hospital also receives accolades as “America’s Best” in eight service lines.
Providence St. Joseph Hospital has been named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award, America’s trusted referral source for the best in healthcare. The award signifies that Providence St. Joseph Hospital has been ranked within the top 100 hospitals of similar size.
In addition, Providence St. Joseph Hospital received the 2023 Women’s Choice Award® as one of America’s Best Hospitals for Bariatric Surgery, Comprehensive Breast Care, Cancer Care, Heart Care, Mammogram Imaging, Minimally Invasive Surgery, Obstetrics and Women’s Services.
According to Providence St. Joseph Chief Executive Jeremy Zoch, “Ensuring our patients have a great experience when in our care is of utmost importance to us. A good patient experience means our patients can expect better disease management, better adherence to treatment plans and better health outcomes – truly that is the ultimate goal. I’m incredibly proud of our team for always making the compassionate, quality care of our patients their priority.”
According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes. Providing good patient experience is also good for business as it results in greater employee morale and satisfaction thereby reducing turnover and helping recruit top talent. It also keeps patients loyal and happy and less likely to change providers or systems again helping the bottom line.
With a strong correlation between providing good patient experience throughout her journey and improved clinical quality measures including increased HCAHPS scores makes the investment a win-win for all. According to a survey of healthcare consumers, 82% of consumers would switch a healthcare provider as the result of a bad experience. And 86% of women would travel up to 50 miles for a hospital that was rated best inpatient experience.
The methodology used to select Providence St. Joseph as one of the 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.
The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
- Effective communication with nurses and doctors
- Responsiveness to requests for help
- Providing patient recovery information
- Explanation about medications before being administered
- Bathroom and room cleanliness
- Peacefulness of room at night
- Patient recommendation rating
“By raising your standards to meet the highest expectations – which studies show tend to be held by women – you’re giving everyone the best you have to offer. The Women’s Choice Award is so much more than an award. As one of America’s Best Hospitals for Patient Experience, your entire hospital and all of your service lines are lifted up for the exceptional experience you provide – not only for women but for all patients. What a great achievement!” said Delia Passi, founder and CEO of the Women’s Choice Award. “To help women simplify their choices, the 100 Best Hospitals for Patient Experience are awarded because they excel in the patient’s willingness to recommend, as well as doctor communications, staff help, cleanliness, providing recovery information, explanation of medications, communication by nurses and peacefulness of the room at night.”
For the full list Best Hospitals for Patient Experience, please visit https://womenschoiceaward.com/best-patient-experience.