For the third straight year, St. Joseph Hospital of Orange has achieved the Healthgrades 2020 Outstanding Patient Experience Award. This distinction recognizes St. Joseph Hospital as being among the top 5 percent of hospitals nationwide for patient experience, according to Healthgrades, a leading resource that connects consumers, physicians and health systems.
“I am so proud of our team at St. Joseph Hospital! To be recognized for a year is special and for three years in a row is extraordinary, we're so proud to be top 5% in the whole nation,” said Jeremy Zoch, PhD, MHA, FACHE, Chief Executive at St. Joseph Hospital. It speaks to our strong culture and our foundation of providing whole person care – body, mind and spirit – to people in their time of need. Congrats to the St. Joe’s team!”
Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from April 2018 through March 2019, to identify hospital performance. Of those hospitals evaluated, 424 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction. Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.
“The 2020 Outstanding Patient Experience Award recognizes the hospitals that are committed to improving the patient experience throughout the entire organization. Patient experience plays a huge role in the perception of the care a patient receives, and it is important that hospitals continue to learn from and evolve their patient experiences. It is also equally important that consumers access this information and do their research when determining where to receive care,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades.
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