Eastern Washington (Spokane & Stevens County)

April 2, 2020 Providence News Team


A Message to our Community

Beginning with our founding sisters more than 130 years ago, Providence continues to step up to meet the needs of our communities. Today is no different. Our response to COVID-19 has been swift, and we have adapted at a remarkable pace. Providence Health Care is committed to caring for our community and is taking important steps to keep patients and caregivers safe. This continues to be a great team effort in partnership with other health organizations, Spokane Regional Health District and several local, state and federal partners.

Our community can be proud of our collaborative, caring spirit, and all who partner to care for people in need.

If You Need to See a Doctor

We know this is a stressful time to be worrying about your daily health care needs. We're pleased to announce you can now meet face-to-face with your provider from the safety and comfort of your home using a smartphone, tablet or computer.

Our primary care and specialty providers are available through live video to provide a diagnosis, treatment plan and, if needed, a prescription, while ensuring you receive the same excellent care you're accustomed to with your medical group provider. Telephone consultations and safe, in-person visits may also be available, based on physician guidelines. Learn more about how you can access safe care.

If You Are Experiencing Coronavirus Symptoms

If you think you have COVID-19, we encourage you to begin with our online coronavirus assessment tool. We developed a “chat” tool to help you assess your risk and connect you with a provider virtually if you are at a higher risk for the virus.

We also have a number of COVID-19 testing centers, which can be located on this map. Before visiting one of our testing locations, please call ahead. Many of our locations do not accept walk-ins. 

Urgent Care and ExpressCare Locations

Patients that need urgent care — regardless of their symptoms — can visit any of our Providence Urgent Care locations. 

Please Note: In order to protect our patients, all patients will be screened for COVID-19 symptoms at the door. There are separate entrances for non-respiratory patients and those with COVID-19 symptoms. After being checked in, you will be taken directly to a private room to wait. If there are no rooms available, you may be asked to wait in your vehicle. You can minimize your in-clinic wait time by reserving your spot online at providence.org/urgentcarespokane

We have temporarily closed our Providence ExpressCare locations. We have transitioned those providers to see patients through ExpressCare Virtual.

Providence Pediatric Clinics

Effective Monday, March 30, we have designated one pediatric clinic for children with respiratory symptoms. Parents or guardians of the patients will need to check in for their appointment from their cars in the parking lot. The clinic will give a direct number to call. The clinic will call their cellphone when it is time for the patient to enter the building for their appointment.

Pediatric patients experiencing respiratory symptoms will be directed to this clinic:

  • 1919 S. Grand Blvd., Spokane, (509) 747-3081

Pediatric patients who do not have respiratory issues will be directed to one of these locations:

  • 1111 E. Westview Ct. Suite B, Spokane, (509) 626-9430
  • 23813 E. Appleway Ave., Liberty Lake, (509) 928-6383
  • 1402 S. Grand Blvd., Spokane, (509) 455-8220
  • 5011 W. Lowell Ave., Spokane, (509) 385-0610
  • 16528 E. Desmet St. B1000, Spokane Valley, (509) 944-9440
  • 23813 E. Appleway Ave., Liberty Lake, (509) 928-6383
  • 1414 N. Vercler Rd, Spokane Valley, (509) 928-6383

Please note: Patients are only allowed one person to accompany them to their appointment. 

Visitor Restrictions at Our Hospitals

Updated: Wednesday, June 10

All routine visiting is suspended at all of our hospital campuses. Until the time that COVID-19 no longer poses a public health threat, all visitors who meet our visitor restriction exceptions will be screened. If they exhibit cold/flu like symptoms OR fever they will be asked to return home. Each campus will have designated entry control points for the public to help assist folks presenting for visitation.

  • Hospital visitation hours will be restricted to 9:00 AM to 7:00 PM unless a special circumstance (emergency surgery, end of life, OB/Pediatrics, part of the care team)
  • Visitors will not be allowed for inpatients under evaluation (PUI) for COVID-19 or who have tested positive
Criteria for Visitation

Adult Inpatient Units:

  • Adult inpatient may have one family member/support person present during the visitation hours of 9:00 AM to 7:00 PM.

Children Inpatients/Children’s Hospital Inpatient Units: 

  • Children inpatients (under the age of 18) may have 2 visitors (advocate, parent, or guardian). Underage siblings are not permitted to visit.

Women’s and Children’s Services:

  • OB/special care nursery patients may have one family member/support person visit per day.
  • Doulas with a relationship to the patient may be with the mom during labor.
  • Long-term antepartum patients may have one family member/support person visit per day.

Emergency Department:

  • Emergency Department patients may have one family member/support person.

Outpatient Clinics:

  • Clinic, laboratory, or radiology patients who have appointments at the hospital or attached hospital-based clinics, may have one person escorting patient.

Surgical/Procedural Areas:

  • Surgical or procedural patients may have one escort/support person.
  • One family member may be allowed outside of visiting hours for Emergency procedures on an exception basis.

General exceptions to the above Hospital visitor policy include the following:

  • Patients who are end of life may have 2 visitors at a time for one visit (may rotate between family members).
  • Patients with confusion, altered mental status, developmental delays, or agitation, where a family member or advocate can provide safety and support, may have one advocate/support person – that person may remain outside of visitation hours.
  • Patients who require language interpretation unable to be met by the tele-translator may have one additional assistance person.

Advocates, parents and visitors who meet the above criteria must also comply with the following instructions:

  • No visitors may be under 18 years of age.
  • Visitors must be afebrile (by report or measured) without acute severe cough or shortness of breath.
  • Visitors must wear a mask when at the hospital.
  • Except for transit to and from, visitors are to stay in the patient’s room for the duration of their visit.
  • Visitors must follow staff instructions regarding hand washing and use of personal protective equipment.

Masking Required for Patients and Visitors 

Patients in our common areas and waiting areas will be required to wear a mask. While visitors to our hospitals and clinics are limited, for those who do meet our visitor restrictions, we are following the Center for Disease Control and Joint Commission guidelines in requiring all visitors wear a mask while they are inside the facility.  

Simple masks will be provided for patients and visitors at each monitored entrance.

Entry into Our Facilities

Visitors will be screened at the main entrances prior to entering. Anyone who exhibits cold or flu-like symptoms or has a fever will be asked to return home. Additionally, as a safety precaution and to prevent the risk of spreading COVID-19, we are consolidating entrance points at some of our hospitals.

Open entrances at Providence Sacred Heart Medical Center & Children’s Hospital:

  • The main entrance is open 7 a.m. - 7 p.m.
  • The Children’s Hospital garage (Star elevators) is open Monday - Friday, 5 a.m. - 7 p.m.
  • L2 valet is open 5 a.m.- 8 p.m.
  • Emergency department entrance is open 7 p.m. - 7 a.m. and is the ONLY hospital entrance open after hours. 

Open entrances at Providence Holy Family Hospital:

  • The south entrance is open 7 a.m. – 7 p.m.
  • The north entrance/Inland Imaging entrance is open 7 a.m. – 7 p.m.
  • Use the emergency department entrance when the south and north entrance are closed.

Open entrances at St. Luke’s Rehabilitation Institute

  • One entrance is available at the main entrance of the Medical Office Building & Hospital at 715 S. Cowley. Doors will be open 7 a.m. – 6 p.m. on weekdays and 8 a.m. – 5 p.m. on weekends.

Open Entrances at Providence Mount Carmel Hospital:

  • All caregivers and patients should use the main entrance between the hours of 9 a.m. – 7 p.m.
  • Use the emergency department entrance during the hours of 7 p.m. - 7 a.m.

Open Entrances at Providence St. Joseph’s Hospital:

  • The main and emergency department entrances are open 9 a.m. – 7 p.m.
  • Access will be granted through the emergency department from 7 p.m. – 6 a.m.

Providence Sacred Heart Medical Center Adult Outpatient Infusion Department to resume services in original location

The Sacred Heart Adult Outpatient Infusion Department will resume services in its original location on the main floor of the hospital starting Monday, April 27. Services were temporarily relocated to the Doctor’s Building Day Surgery to allow for more space to facilitate social distancing. 

Hours of operation of Monday - Friday, 7:00 a.m. – 6:00 p.m. and on call for the weekends. The new contact number is (509) 474-4545.

Stevens County Clinics

Providence Northeast Washington Medical Group is doing everything possible to maintain a safe environment at their clinics in Colville, Chewelah and Kettle Falls. All patients are being screened upon arrival to minimize possible coronavirus exposure to patients and caregivers. Patients who do not have acute respiratory symptoms should feel safe to come in for their regular appointments.

Patients who do have acute respiratory symptoms should call (509) 684-3701 to be directed to the proper location for further evaluation and treatment.

About the Author

The Providence News Team brings you the updates to keep you informed about what's happening across the organizational ecosystem. From partnerships to new doctor announcements, we are committed to keeping you informed.

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