Eastern Washington (Spokane & Stevens County)

April 2, 2020 Providence News Team


A Message to our Community

Beginning with our founding sisters more than 130 years ago, Providence continues to step up to meet the needs of our communities. Today is no different. Our response to COVID-19 has been swift, and we have adapted at a remarkable pace. Providence Health Care is committed to caring for our community and is taking important steps to keep patients and caregivers safe. This continues to be a great team effort in partnership with other health organizations, Spokane Regional Health District and several local, state and federal partners.

Our community can be proud of our collaborative, caring spirit, and all who partner to care for people in need.

If You Need to See a Doctor

We know this is a stressful time to be worrying about your daily health care needs. We're pleased to announce you can now meet face-to-face with your provider from the safety and comfort of your home using a smartphone, tablet or computer.

Our primary care and specialty providers are available through live video to provide a diagnosis, treatment plan and, if needed, a prescription, while ensuring you receive the same excellent care you're accustomed to with your medical group provider. Telephone consultations and safe, in-person visits may also be available, based on physician guidelines. Learn more about how you can access safe care.

If You Are Experiencing Coronavirus Symptoms

If you think you have COVID-19, we encourage you to begin with our online coronavirus assessment tool. We developed a “chat” tool to help you assess your risk and connect you with a provider virtually if you are at a higher risk for the virus.

We also have a number of COVID-19 testing centers, which can be located on this map. Before visiting one of our testing locations, please call ahead. Many of our locations do not accept walk-ins. 

Urgent Care and ExpressCare Locations

Patients that need urgent care — regardless of their symptoms — can visit any of our Providence Urgent Care locations. 

Please Note: In order to protect our patients, all patients will be screened for COVID-19 symptoms at the door. There are separate entrances for non-respiratory patients and those with COVID-19 symptoms. After being checked in, you will be taken directly to a private room to wait. If there are no rooms available, you may be asked to wait in your vehicle. You can minimize your in-clinic wait time by reserving your spot online at providence.org/urgentcarespokane

We have temporarily closed our Providence ExpressCare locations. We have transitioned those providers to see patients through ExpressCare Virtual.

Providence Pediatric Clinics

Effective Monday, March 30, we have designated one pediatric clinic for children with respiratory symptoms. Parents or guardians of the patients will need to check in for their appointment from their cars in the parking lot. The clinic will give a direct number to call. The clinic will call their cellphone when it is time for the patient to enter the building for their appointment.

Pediatric patients experiencing respiratory symptoms will be directed to this clinic:

  • 1919 S. Grand Blvd., Spokane, (509) 747-3081

Pediatric patients who do not have respiratory issues will be directed to one of these locations:

  • 1111 E. Westview Ct. Suite B, Spokane, (509) 626-9430
  • 23813 E. Appleway Ave., Liberty Lake, (509) 928-6383
  • 1402 S. Grand Blvd., Spokane, (509) 455-8220
  • 5011 W. Lowell Ave., Spokane, (509) 385-0610
  • 16528 E. Desmet St. B1000, Spokane Valley, (509) 944-9440
  • 23813 E. Appleway Ave., Liberty Lake, (509) 928-6383
  • 1414 N. Vercler Rd, Spokane Valley, (509) 928-6383

Please note: Patients are only allowed one person to accompany them to their appointment. 

Visitor Restrictions at Our Hospitals

In accordance with CDC recommendations, no visitors will be allowed at our hospital campuses (with some exceptions for labor and delivery, minor patients and end-of-life care). During this time, we encourage our patients and their loved ones to communicate through phone and video calls.

Masking Required for Patients and Visitors 

Patients in our common areas and waiting areas will be required to wear a mask. While visitors to our hospitals and clinics are limited, for those who do meet our visitor restrictions, we are following the Center for Disease Control and Joint Commission guidelines in requiring all visitors wear a mask while they are inside the facility.  

Simple masks will be provided for patients and visitors at each monitored entrance.

Entry into Our Facilities

Visitors will be screened at the main entrances prior to entering. Anyone who exhibits cold or flu-like symptoms or has a fever will be asked to return home. Additionally, as a safety precaution and to prevent the risk of spreading COVID-19, we are consolidating entrance points at some of our hospitals.

Open entrances at Providence Sacred Heart Medical Center & Children’s Hospital:

  • The main entrance is open Monday - Friday, 8 a.m. - 5 p.m.
  • The Children’s Hospital garage (Star elevators) is open Monday - Friday, 8 a.m. - 5 p.m.
  • L2 valet is open 5 a.m.- 8 p.m. for NICU and laboring mothers ONLY
  • Emergency department entrance will be remain open all hours.

Open entrances at Providence Holy Family Hospital:

  • The south entrance is open 8 a.m. – 5 p.m.
  • The north entrance/Inland Imaging entrance is open 6 a.m. – 8 p.m.
  • Use the emergency department entrance when the south and north entrance are closed.

Open entrances at St. Luke’s Rehabilitation Institute

  • One entrance is available at the main entrance of the Medical Office Building & Hospital at 715 S. Cowley. Doors will be open 7 a.m. – 6 p.m. on weekdays and 8 a.m. – 5 p.m. on weekends.

Open Entrances at Providence Mount Carmel Hospital:

  • All caregivers and patients should use the main entrance between the hours of 7 a.m. – 7 p.m.
  • Use the emergency department entrance during the hours of 7 p.m. - 7 a.m.

Open Entrances at Providence St. Joseph’s Hospital:

  • The main and emergency department entrances are open 6 a.m. – 7 p.m.
  • Access will be granted through the emergency department from 7 p.m. – 6 a.m.

Postponement of Elective Surgeries and Procedures

Effective Thursday, March 19, Providence is postponing non-life threatening and non-urgent inpatient and outpatient surgeries and procedures to preserve capacity to meet the acute health care needs of our patients, in accordance with recommendations from the Center for Disease Control and Prevention (CDC). Delaying surgeries and procedures that are not urgent is essential to conserve vital and limited resources such as blood, masks, gloves and gowns for emergency surgeries and care of the most critically ill people in our community.

We recognize that this is difficult news for patients affected by the delay. Patients who are impacted are being contacted and will be rescheduled.

This policy is in effect at Providence Sacred Heart Medical Center & Children’s Hospital, Providence Holy Family Hospital, Providence Medical Park – Spokane Valley, Providence Mt. Carmel Hospital, Providence St. Joseph’s Hospital, and St. Luke’s Rehabilitation Institute. If you have questions about outpatient therapy or impacted services, visit the St. Luke’s website: https://www.st-lukes.org/locations.  

Providence Sacred Heart Medical Center Adult Outpatient Infusion Department to resume services in original location

The Sacred Heart Adult Outpatient Infusion Department will resume services in its original location on the main floor of the hospital starting Monday, April 27. Services were temporarily relocated to the Doctor’s Building Day Surgery to allow for more space to facilitate social distancing. 

Hours of operation of Monday - Friday, 7:00 a.m. – 6:00 p.m. and on call for the weekends. The new contact number is (509) 474-4545.

Stevens County Clinics

Providence Northeast Washington Medical Group is doing everything possible to maintain a safe environment at their clinics in Colville, Chewelah and Kettle Falls. All patients are being screened upon arrival to minimize possible coronavirus exposure to patients and caregivers. Patients who do not have acute respiratory symptoms should feel safe to come in for their regular appointments.

Patients who do have acute respiratory symptoms should call (509) 685-2111 to be directed to the proper location for further evaluation and treatment.

About the Author

The Providence News Team brings you the updates to keep you informed about what's happening across the organizational ecosystem. From partnerships to new doctor announcements, we are committed to keeping you informed.

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