May 11, 2021
Providence St. Patrick Hospital announced today that it has achieved the Healthgrades 2021 Outstanding Patient Experience Award™ for the eighth year in a row. This distinction places St. Patrick Hospital among the top 5 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects patients and providers.
For this annual analysis, Healthgrades evaluated 3,297 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 to December 2019. Of those hospitals evaluated, 417 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.
“Providing exceptional patient care and delivering the highest clinical quality is so important to all of our hospital caregivers,” said Joyce Dombrouski, Chief Executive, Providence Montana. “This is the eighth year in a row we have we received this outstanding award, and I’m proud of every member of our team.”
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from a 29-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to medication explanations, and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
“The recipients of the Healthgrades 2021 Outstanding Patient Experience Award have consistently put patient experience front and center and have made it a priority within their organization,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We commend these hospitals for their long-standing commitment to providing an exceptional patient experience, while ensuring the health and safety of their patients.”
One of the ways that St. Patrick Hospital has committed to patient safety is its development as a High Reliability Organization. High reliability means consistent excellence in quality and safety, nonjudgmental reporting, and continuous improvement across all services maintained over long periods of time.
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