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Lessons learned in responding to COVID-19

March 12, 2020 Amy Compton-Phillips

In this article:

  • Watch a video of Providence chief clinical officer Amy Compton Phillips, M.D., as she lays out a roadmap to help providers, leaders, and communities prepare for COVID-19.

  • Her ideas can be applied to future public health crises.

Providence rapidly mobilized for action to address the COVID-19 outbreak in Washington State and across the West Coast in 2020. Dr. Compton-Phillips shared our organizational learnings and experiences via video conference on March 11, 2020.

Using the experience of serving at ground zero of the COVID-19 epidemic, Dr. Compton-Phillips talks about how Providence has created a roadmap to rapidly mobilize for action. Strategies in the roadmap include:

·       Preparing ahead for possible scenarios

·       Steps to move rapidly from planning to action

·       Synthesizing the science into fear-reducing messages

·       Game changers in technology that differentiate the response to this epidemic

Watch the video presentation Dr. Compton-Phillips delivered as part virtual HIMSS 2020 conference:

In pursuit of Health for a Better World, Providence is sharing these insights to help other providers, communities, and leaders be ready when to address pandemics such as COVID-19.

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This information is not intended as a substitute for professional medical care. Always follow your healthcare professional's instructions.

About the Author

Amy Compton-Phillips, M.D., is an internationally respected healthcare executive, innovator, speaker and author serving as President and Chief Clinical Officer for Providence. She is responsible for improving health, care and value outcomes delivered by the 52 hospitals, 1000+ clinics, and 120,000 caregivers of the $25 billion health system.

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