In Good Company - A publication of Providence Little Company of Mary Medical Centers
Issue link: https://blog.providence.org/i/1470470
» Peer support ຄ No One Cares Alone (Caregiver Support Program), a space that allows caregivers to connect with each other to find common ground, suppor t, and most impor tantly – to help ensure they never feel like they are caring alone. ຄ Back-up child and elder care/family support resources. ຄ Bright Horizons Back-Up Care, a ser vice that provides access to back-up care for our caregiver 's children, adult and elder family members during a lapse or breakdown in normal care arrangements. It also offers a toolkit to help with remote learning. ຄ Work2bewell,a digital wellness and empowerment hub, anti-stigma campaign, and social movement created by Providence and the Well Being Trust to assist youth in achieving better mental health and wellness. The hub includes curriculum, resources, social activities, a think tank and crisis line for teens, parents and families. » Mental health library and resources ຄ Providence Institute for Human Caring Resources. Processing multiple losses and experiencing prolonged exposure to caring for sick and traumatized patients can be over whelming. This librar y of resources offers a safe place to express feelings and create oppor tunities to establish rituals that recognize loss. ຄ Future of Health radio, a Providence radio station that covers health-related discussions, sleep and relaxation topics, and offers sounds of mindful meditation. ຄ The Providence Well Being Trust provides tips on coping with stress, working from home, the impor tance of physical exercise, the value of community and much more. ຄ Credible Mind provides exper t-rated mental health content – videos, ar ticles, podcasts – sourced from around the internet. Patient Experience The Care Experience team is continually looking for ways to improve the patient experience. Nationally, the challenge for healthcare during the pandemic has been state-mandated visitation restrictions, high volumes, national staffing shor tages, and caregiver fatigue. However, we continuously work with our leaders to streamline processes, implement best practices, increase communication and caregiver engagement to improve patients' perception of care. Below are the results of our work: • The San Pedro emergency department exceeded the outstanding target for Overall Rating of Care by increasing physician discharge calls, adding physician stools at the bedside for eye level communication and physician closed loop follow-up prior to discharge. • The San Pedro 2West unit focused on implementing Bedside Shift Repor ts and is now achieving outstanding results. • Labor & Delivery / Mother Baby focused on responsiveness and exceeded their goal. • To address caregiver fatigue, the Care Experience team increased rounding effor ts on patients and caregivers, implementing a new unit recognition program in the 4th quar ter. • Created and deployed new standardized care boards in patient rooms across both ministries to increase transparency and improve overall communication. To improve access for the Spanish speaking patient population in San Pedro, all care boards include Spanish translations. • Created and deployed new bilingual Digital Patient Guides to increase patient and family access to hospital information, after care suppor t, medical records and more. • San Pedro exceeded the compassionate goal, and Overall Rating of Care goal for the year. 20 strENGtHEN tHE COrE