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strengthen the Core
Caring through COVID
Caring for our caregivers was a priority during the pandemic. Some
of our efforts to ensure they received additional support included:
• Prioritized caregiver health, safety, spirit
» PPE (Personal Protective Equipment)
» Work from home
» Helping hands funds to assist with lost wages
» Caregiver stress-o-meter to help users identify stress level
» Access spiritual care via computer
• Implemented robust temporar y benefits
» Continuation of pay during initial flexing
» Unlimited childcare benefits
» Emergency time off
» Temporar y income replacement
» Free COVID testing and treatment
» Back to school support for parents
• Enabled organization and workforce
» Surge staffing models and plans
» Skills assessments, aligned labor pools, and redeployment of
resources
» HR prioritized speed and virtual access for interviews, training,
orientation, learning
• Modeled innovation and servant leadership
» "100 Million Mask " campaign
» Government advocacy at national, state, and local levels
» Rapidly scaled telehealth and chat bots to facilitate remote
healthcare options
No One Cares Alone
As we continue to navigate this unprecedented time of stress
and disruption in our lives, Providence Health Systems initiated a
campaign entitled No One Cares Alone. In many ways, caregivers
are personally isolated as they provide care for each other and our
patients. No one should feel like they are alone in this. Caring for
others is what we do best, and we want to make sure that no one
cares alone, especially our fellow caregivers.
• Implemented Lyra EAP solution
• Created hybrid virtual work model
• Implemented virtual call centers
Learn more about the No One Cares Alone campaign here.
Caregivers enjoy relaxing
tea for the soul.
Our spiritual care team cares
for our caregivers.
