Tones for Respect of Others at All Times
How we interact with our patients and fellow caregivers,
effects our ability to maintain a high reliability
environment. Using a respectful tone when dealing
with others, allows us more opportunities to use all
the tools in our toolbox. Remember the following
when having a conversation:
• Smile and greet others; say, "Hello"
• Introduce yourself and others using preferred
names and explain roles
• Listen with empathy and intent to understand
• Communicate positive intent of our actions
• Provide opportunities for others to ask questions
Culture of Safety
To support a culture of safety, Providence encourages
good faith reporting of any concerns about the safety
or quality of care provided in a Providence facility
without fear of retaliation.
Reporting Concerns
Please report concerns to the respective Unit/
Department Manager, Medical Staff leader and/or
Quality or Risk Department.
Medical Staff Chain of Command
Medical staff leadership begins with the respective
department chair/chief which they may elevate to
the Chief of Staff, or designee. If no medical staff
appointed leader is available, you may contact the
Chief Medical Officer and or the Chief Nursing Officer.
For complaints concerning a Providence facility
licensed in California and/or accredited by
The Joint Commission, you may also wish to notify
the following agencies:
California Department of Public Health
Report a concern online:
cdph.ca.gov/programs/CHCQ/LCP/Pages/
FileAComplaint.aspx
To phone or fax the respective district, find the
appropriate office here:
cdph.ca.gov/Programs/CHCQ/LCP/Pages/
DistrictOffices.aspx
The Joint Commission
Report a concern online:
apps.jointcommission.org/QMSInternet/
IncidentEntry.aspx
Mail: Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Provider Education Training Manual 19
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