Issue link: https://blog.providence.org/i/1541294
For complaints concerning physicians, you may also wish to notify the following agency: Medical Board of California Mail: Central Complaint Unit 2005 Evergreen Street, Suite 1200 Sacramento, CA 95815 Toll-Free: 800-633-2322 Phone: 916-263-2382 Fax: 916-263-2435 Compliance/Privacy/Information Security Concerns For compliance, privacy or information security issues/concerns, you may report via the Providence Confidential 24/7 Integrity Hotline: 888-294-8455 Or online (using an organization network to report): providence.org/IntegrityOnline Compliance Services can be reached at: 669-699-1850 Reporting an Adverse Event Providers, caregivers or managers can submit an HRP report via Speak Up for Safety on your desktop. Modules include the following: • Patient Safety — Module includes patient and visitor related events. • Workforce Safety — At this time, this module is only for reporting workforce violence events. • Service Feedback — This module is for both a complaints and compliments for a patient or family member. The Emergency Medical Treatment and Labor Act (EMTALA) & Ethical and Religious Directives To support a culture of safety, Providence encourages good faith reporting of any concerns about the safety or quality of care provided in a Providence facility without fear of retaliation. The Safety of the Patient is ALWAYS our Priority In emergency situations with ERD implications such as pregnancy, focus should be on saving the life you can. That is, provide such treatment when: • Both mother and fetus will die if no action is taken. • Fetal demise is inevitable and/or imminent (presence of fetal heart tones need not delay immediately necessary care). • Procedure(s) directly treats maternal pathology and has a reasonable. • Expectation of being effective. Before denying service or transferring a patient due to any perceived conflict with ERDs, caregiver/provider MUST escalate through the local process. What is the purpose of EMTALA? The purpose of EMTALA is to ensure access to emergency medical services for everyone, regardless of their ability to pay, insurance status, national origin, race, creed, color, age, disability, sex or gender identity. When in doubt, know your ESCALATION PROCESS to obtain ethics consultation. Provider Education Training Manual 20 |