Issue link: https://blog.providence.org/i/1541294
Medical Staff Services Code of Conduct Objective: The Medical/Professional and Allied Health Professional Staff is strongly committed to providing high quality patient care in a work environment that fosters teamwork and respect for the dignity of each patient, visitor, employee, volunteer, physicians and allied health professionals. The goal of the Code of Conduct for Professional Behavior is to define expectations for the Physician's and Practitioner's behavior that promotes a safe and professional health care environment. Appropriate Conduct for Physicians and Practitioners: Members of the Medical/Professional and Allied Health Professional staff are expected to conduct themselves in a professional manner. Appropriate professional behavior for Members of the Medical/Professional and Allied Health Professional Staff is outlined below: • Will treat patients, family members, staff and colleagues with dignity and empathy. • Will be honest-honorable in all encounters, principles, intensions, and actions with all colleagues and others they encounter. • Will uphold and comply with all ethical and legal standards that apply to the medical profession. • Will respect the privacy and confidentiality of patients and their protected health information such as is contained in the patient's record while in clinical and public areas. • All verbal, nonverbal and written communication will be conducted in a mutually respectful manner. • Every reasonable effort will be made to communicate with referring or other treating physicians/practitioners promptly, answer all patient telephone calls the day they are received, and ensure that patient messages are received promptly on an ongoing basis. • A Physician who is covering for a service or is "on call" will be available to his/her patients and other Medical/AHP staff at all times and will fulfill ER and consultation responsibilities as would normally be covered by the individuals they are covering. Unacceptable Conduct for Physicians and Practitioners: Members of the Medical/Professional and AHP staff are expected to behave in a professional manner, showing respect to patients, visitors, employees, volunteers, referring physicians and other members of the Medical/Professional and AHP Staff. Conduct that is disruptive or harassing is unacceptable and examples are outlined below: A. Disruptive behavior is an act or pattern of actions by a Physician/AHP which adversely affects the medical center's health care team to the degree it may impede the team's ability to deliver safe, quality patient care. Unacceptable disruptive conduct includes but is not limited to behavior such as: • Conduct that interferes with the provision of quality patient care • Attacks (verbal, written or physical) directed at others which are personal or go beyond the bounds of fair professional conduct. Provider Education Training Manual 12 |