It's also a good idea to verify someone's name and
pronouns by stating what you see written in their chart
and asking if those are correct. It gives people an
opportunity to check in on name/pronouns and verify.
What if I make a mistake?
Despite a person's best efforts, mistakenly using the
wrong pronouns can happen. If you mistakenly use
the wrong pronouns, simply apologize, correct the
pronouns and move on. Do not over-apologize — this
can be harmful.
In some situations, if a person feels comfortable and
safe doing so, they may correct another person's mistake
using the wrong pronouns — the same way you'd
correct someone mistakenly using the wrong name.
For example:
• "In our conversation, I learned that she — I'm sorry,
he — had some additional questions for the nurse"
• Person 1: "I walked into his room … "
Person 2: "THEIR room"
Person 1: "Thank you. I walked into their room
and was glad to see they were improving".
Provider Education Training Manual 39
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