Know me. Care for me. Ease my way. The Providence Promise.
Security Guard Martin Hernandez fulfills that promise starting at 5:30 a.m. each day at Providence Tarzana Medical Center where he directs patients and visitors through the complexities of a hospital undergoing major construction.
The parking flow has changed, the main entrance is gone. The patient admitting office has moved. Workers in orange vests scramble about outdoors where much of the hospital is fenced off.
And the first person people see as they walk in the hospital is Hernandez with a smile, kind words - and directions.
“I’m the first person they see when they come in the hospital,” he said. “They have a lot on their minds. They’re having surgery, or they’re going to see someone who is sick. Or maybe they’re going to labor and delivery. I don’t want to add to their worries. I want to make it as easy for them as possible.”
Rodriguez was lauded in a recent on-line review that named Hernandez “employee of the year.” “I like to start my day with someone with a spark of positive energy, the write said.
Hernandez is humbled. I just want people to have a good impression of the hospital so they are comfortable, they’re not worried.”
Directional signs are plentiful in the parking lot and inside, but we are creatures of habit – especially in a hospital where visitors often are on edge.
Hernandez also is charged with keeping the hospital safe by ensuring employees are wearing I.D. badges and visitors wear tags.
He is one of six guards on duty, his supervisor Leon Floyd said.
Security guards play several roles. They’re safety officers, guides and at Providence Tarzana, they’re greeters dedicated to easing the way for patients and visitors.