Make the call – to your doctor

Providence Saint Joseph Medical Center

“You have malignant melanoma,” the dermatologist told me. But that wasn’t the worst of it. The worst part was that the pathologist’s report had been in my chart for more than a year and my dermatologist had never told me.

As I sat there absorbing the news, I kept thinking, “How could this happen?” I’ve spent my career in health care. I’d like to think I know how to navigate the system. I’m the one who never puts off a Pap test or mammogram, had a colonoscopy at age 50, gets flu shots and regular checkups. I research my doctors, and my dermatologist is one of the best. And yet here I was, on only my second visit, learning that he had made a critical error.

I felt like I had just joined a macabre horse race. I could hear the trumpet blaring out “Call to the Post” and the announcer starting his introductions: “In the post position, Malignant Melanoma. In the No. 2 position, Unlucky Lady, followed by God’s Plan, Bucket List, Affairs in Order and, rounding out the field, How Will I Tell My Elderly Mother?”

Malignant Melanoma had a Head Start

But Malignant Melanoma was already several furlongs down the track. The race had begun more than a year ago, and I was just getting to the starting gate.

The lesion was on my lower back. “We’ll need to excise the rest of the area,” my dermatologist said. “When would be a good time to come in for that?”

I thought he must be joking. “Now,” I said firmly. “I’m here now.”

He recommended a chest X-ray and blood work-up as a precaution. Both were clear. The pathology report came back several days later showing that the excision was complete and no further surgery or procedures would be required – just regular, diligent follow-up. I got a second, confirming opinion from a melanoma specialist.

Always a Risk of Human Error

Several people suggested I sue the dermatologist for malpractice. But I don’t want to add to the increasing costs of health care. Maybe I’d feel differently if things hadn’t turned out all right. But there will always be the risk of human error in medicine, and I believe most doctors genuinely worry about missing a diagnosis or making a mistake with a patient’s life.

I was extremely lucky – and extremely grateful I kept my yearly appointment. I don’t know what breakdown in office protocol caused my dermatologist to miss calling me. I do know he has been responsive to me since then and has made changes in his practice.

Don’t Wait for the Call

But it’s not all up to him. I’m doing one more thing, too.

The next time a physician runs some tests and says, “I’ll call you if there’s anything abnormal,” I’m going to smile and say, “If you don’t mind, doctor, I’m going to call you.”


This article originally appeared on The LA Times website on February 27, 2012.

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Make the call – to your doctor